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Knowledge Base
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Video Tutorials
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Customer Support
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Frequently asked questions
We now have an FAQ list that we hope will help you answer some of the more common ones.
1. What video editing services do you offer?
We offer a wide range of video editing services, including promotional videos, corporate videos, social media content, wedding videos, and more. Our team of skilled editors can bring your vision to life and create compelling videos that suit your needs.
2. How do I submit my raw footage for editing?
To submit your raw footage for editing, you can securely upload the files through our online file transfer system. We will provide you with a dedicated link and instructions on how to send us your footage.
3. What is the typical turnaround time for video editing projects?
The turnaround time for video editing projects varies depending on the complexity and length of the project. We strive to provide a fast and efficient service, and we will provide you with an estimated timeframe based on your specific requirements.
4. Can I provide specific instructions or preferences for my edited videos?
Absolutely! We value your input and preferences. You can provide us with specific instructions, preferred editing styles, desired transitions, music choices, and any other details you’d like us to consider while editing your videos.
5. What types of video files do you accept for editing?
We accept a wide range of video file formats for editing, including but not limited to MP4, MOV, AVI, and WMV. If you have any specific format requirements, please let us know, and we will do our best to accommodate them.
6. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Our payment process is secure and hassle-free, ensuring the confidentiality of your financial information.
7. Is there a deposit required before starting a project?
Yes, we require a deposit before starting a project. The deposit amount will depend on the scope and duration of the project. This ensures that we can allocate the necessary resources and time to deliver high-quality results.
8. What is your pricing structure for video editing services?
Our pricing structure is based on several factors, such as the complexity of the project, the length of the footage, and any additional services requested. We offer competitive and transparent pricing, and we will provide you with a detailed quote tailored to your specific project requirements.
9. Do you offer revisions or modifications to the edited videos?
We strive for customer satisfaction, and we offer revisions or modifications to the edited videos. Once we deliver the initial edited version, you can provide feedback and request reasonable adjustments. We will work closely with you to ensure the final video meets your expectations.
10. What is your refund policy if I'm not satisfied with the final edited video?
If you are not satisfied with the final edited video, we have a refund policy in place. Please refer to our refund policy document for detailed information on eligibility criteria and the refund process. We are committed to resolving any issues or concerns to your satisfaction.